High Speed Internet in Ontario and Quebec Canada

Acceptable Use Policy ("AUP")

This site provides you the ability to learn about BUZZMAX.CA services as well as the ability to access our network and services ("Services"). By using this site, and any other site owned and operated by ZINAM Consulting INC., you signify your agreement to the terms, conditions and notices of this policy.

This AUP is used in conjunction with the BUZZMAX.CA Terms of Service ("Agreement"). Violating any of the policies described below grants BUZZMAX.CA the authority to take action to restrict or terminate your access to the Services.

This AUP may be revised from time to time. Customers are responsible for monitoring this website for changes.

A customer's use of BUZZMAX.CA Services after changes to the AUP posted on BUZZMAX.CA website will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes. Because BUZZMAX.CA cannot monitor and censor the Internet, and will not attempt to do so, BUZZMAX.CA cannot accept any responsibility for injury to its customers (or any of their end users or accounts holders) that results from inaccurate, unsuitable, offensive, illegal or unlawful Internet communications.

In order to maintain an informative and valuable service that meets the needs of the users of this site and BUZZMAX.CA Services, the following rules have been established to protect against abuse.

Prohibited Activities:

In general, customers may not use the BUZZMAX.CA network, equipment or services in any manner which: violates any applicable law, regulation, treaty or tariff violates the acceptable use policies of any networks, machines, or services which are accessed through BUZZMAX.CA. Prohibited activities also include, but not limited to, the following:

1. Attempting to interfere with or denying service to any user or host (e.g., denial of service attacks);

2. Attempting to use or gain unauthorized access to data, accounts, hosts, servers, systems or networks of this site, or to probe, scan or test the vulnerability of a system or network of this site, any BUZZMAX.CA Services or those of any other party falsifying header information, user identification or user information; introduction of malicious programs into the network (e.g., viruses, worms, Trojan horses, etc.) monitoring or scanning the networks of others without permission (e.g. port scan)

3. Attempted or successful security breaches or disruption of Internet communication, including without limitation accessing data, machines or networks of which the customer is not an intended recipient or user or logging into a server or account that the customer is not expressly authorized to access (e.g. hacking or cracking); executing any form of network monitoring (e.g., packet sniffer) which will intercept data not intended for the customer's.

4. Using any program/script/command, or sending messages of any kind, designed to interfere with a third party customer terminal session, via any means, locally or via the Internet;

5. Sending unsolicited commercial spam through the BUZZMAX.CA network;

6. Transmitting or receiving copyright infringing material, including but not limited to copyrighted music, video, software, books, programs or other published material;

7. Transmitting or receiving obscene, indecent, offensive, racist, defamatory, unreasonably violent, threatening, intimidating or harassing material.

8. Other activities, whether lawful or unlawful, that BUZZMAX.CA or any of its third party providers or peering partners determines to be harmful to its customers, subscribers, operations or reputation, including any activities that restrict or inhibit any other user from using and enjoying the Service.

The examples listed above are not exhaustive and are provided solely as guidance to the Customer.

Copyright Infringements:

Under the Canadian Copyright Act, we are required to provide customer information when there is evidence of potential copyright infringement, and the copyright owner decides to take action. BUZZMAX.CA will only disclose customer information in these circumstances if required to do so by a court order.

Effective January 2, 2015, new rules under the amended Copyright Act also give copyright owners the right to send notifications to digital network providers, including ISPs, alleging that a customer has infringed their copyright. This system is known as “Notice-and-Notice”. Notices sent under it must contain certain information:

· the infringement alleged;

· to which material the allegation relates;

· the claimant’s right in the material, and name and address; and

· the electronic address, date, and time of the alleged activity.

Under Notice-and-Notice, ISPs receiving a notice of claimed infringement are required to do two things. We must forward the notice of claimed infringement to the customer whose account corresponds to the electronic location and time identified in the notice. And we must preserve, for six months, the records allowing the identity of the person to whom the electronic location belongs to be determined. If a court orders us to, we may be required to preserve those records for longer.

Rightsholders are entitled to take legal action to enforce their rights under the Copyright Act. BUZZMAX.CA requires its customers, to abide by all applicable laws.

Compliance with AUP:

The responsibility for avoiding the harmful activities just described rests primarily with the Customer. BUZZMAX.CA will not, as an ordinary practice, monitor the communications of customers to ensure that they comply with BUZZMAX.CA policy or applicable law. When BUZZMAX.CA becomes aware of harmful communications, or when it is notified or becomes aware of actual or potential violations of this AUP, BUZZMAX.CA may take any action to stop the harmful activity BUZZMAX.CA shall have the sole discretion to determine which action is appropriate under the circumstances.

BUZZMAX.CA may take action immediately without regard to any cure periods that may be set forth in the applicable BUZZMAX.CA Terms of Service.

BUZZMAX.CA shall have the sole right to interpret the meaning of any provision of this AUP or whether a Customer's or any of its end-user s or account holder s activity violates this AUP.

Customers who violate this AUP may incur criminal or civil liability. BUZZMAX.CA may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with the civil or criminal investigations of violations.

BUZZMAX.CA cannot take any responsibility for the security of communications transmitted over BUZZMAX.CA's facilities.

BUZZMAX.CA will comply fully, however, with all applicable laws concerning the privacy of its customers' online communications. Also, BUZZMAX.CA may be required to disclose information transmitted through its facilities in order to comply with court orders, statutes, regulations or governmental requests. Finally, BUZZMAX.CA may disclose information transmitted over its facilities where necessary to protect BUZZMAX.CA and its customers from harm, or where such disclosure is necessary to the proper operation of the system.


All BUZZMAX.CA website design, text, graphics and the selection and arrangement thereof are the copyrighted work of BUZZMAX.CA, all rights reserved.

BUZZMAX.CA marks may not be used without the express written permission of BUZZMAX.CA. All other products and services referenced in this site are the trademark or services marks of their respective owners. You acknowledge and agree that copyrights, trademarks, service marks, patents, trade secrets, and other proprietary rights and laws protect all content and materials available on this site or through any BUZZMAX.CA service. Nothing on any BUZZMAX.CA website shall be interpreted or implied in such as way as conferring any license or right to any intellectual property rights or license to any intellectual property, content, technology, system, process, or related material belonging to BUZZMAX.CA by virtue of it being displayed or made accessible on any BUZZMAX.CA website. Except as expressly authorized, you agree not to use this site or any BUZZMAX.CA Services in any manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you may access, receive or make available through this site or any BUZZMAX.CA Services.

Applicable Law:

This AUP shall be governed by and construed in accordance with the laws of Province of Ontario in Canada.

General Complaints: Please send reports of any activity in violation of this Acceptable Use Policy to SALES@BUZZMAX.CA. BUZZMAX.CA will reasonably investigate incidents involving such violations.

Fair Use Policy

BUZZMAX.CA wants all of our customers to get the best service, to be free to communicate without limitations and with the best possible conditions. To ensure that all of our customers are able to enjoy optimal service, we have a Fair Usage Policy that applies to the Internet & Phone services you use both on and off the BUZZMAX.CA network.

Data Fair Use Policy:

Our Internet Data Fair Usage Policy specifies very clearly that if you exceed the data usage levels specified in this policy, we may slow your speed so that all BUZZMAX.CA customers can better share the network and enjoy quality access to the Internet. Given the rate at which most of our customers consume data, you are unlikely to exceed the data usage levels specified in this policy in any given billing cycle unless you use file sharing applications or download large files from the Internet. If we elect to slow your speeds when your data usage first exceeds the thresholds outlined below, we may slow your speed up to 1024 kilobits per second for downloads and 600 kilobits per second for uploads. This should not affect any applications that require less than 1024 kilobits-per-second of download bandwidth or 600 kilobits-per-second of upload bandwidth (such as browsing, email, voice over IP or voice streaming applications), but could affect the performance of applications that normally require greater bandwidth (e.g. video streaming or peer-to-peer file sharing). In extreme cases, and if your data usage levels within the applicable billing cycle continue to be high and to exceed the usage levels specified in this policy, we reserve the right to cancel your internet services without providing any prior notice. This extreme measure is in place to protect the performance of our network so all our customers can better share the network and enjoy quality access to the Internet. In case of cancellation and or termination of your service, no refund will be offered for any payments. To help manage your data usage, we may send you an email (if you registered your correct email address on your account) notifying you that you are close to exceeding the levels of data consumption described below and we will send you a further notifications advising you of the application of the Data Fair Usage Policy after you have reached the data usage levels set out above. You can consume maximum of 500 GB of Data with your Home Internet Account within Your Billing Cycle. This limit is more than enough for any residential usage.

Voice Fair Use Policy:

Unlimited voice services are provided primarily for live dialog between two individuals and, like all our services, are provided for personal use only. BUZZMAX.CA may, at its option, terminate or suspend your service, or change your plan to one with no unlimited usage components. This includes, but is not limited to: Voice usage that grossly exceeds the average typical consumer usage, Voice calls that are deemed to have abnormal durations. For example: many short calls to different phone numbers or few calls of long duration, Voice services that are used for data transmissions, transmission of broadcasts, monitoring services, transmission of recorded material, or other connections which don’t consist of uninterrupted live dialog between two individuals. All calls will be disconnected and require a re-dial after a 60 minutes of duration. Where reasonable, BUZZMAX.CA will provide you with notice of improper usage before suspension or termination of your service and, if appropriate, BUZZMAX.CA may offer you an alternative plan. If you subscribe to our US Unlimited plans or add-on, your voice usage may not exceed 2,400 minutes (40 hours) over any one billing cycle. If you exceed that number of minutes we will suspend your services until the end of the applicable billing cycle.

To learn more about our plans and add-ons, go to www.buzzmax.ca